Cargo insurance cover:  It is advisable to inquire about cargo or transport insurance if the value of your shipment exceeds the maximum amount your carrier or freight forwarder is responsible for. With cargo insurance, you can be sure that if something were to go wrong during transit, you would be compensated for it to the extent of the business invoice. If there isn't a commercial invoice, the price will be based on market value. The cost of transportation will also be covered.   You, the shipper, are in charge of making any appropriate insurance arrangements. In rare circumstances, the carrier or freight forwarder will directly mention to you the option of insuring goods.  

The amount of the insurance premium is determined by a number of variables, such as the value and type of the products, the destination, and the mode of transportation chosen.  

Filing claims for damage, loss or theft  : It is important to submit a claim for the damage, loss, or theft within a specific time frame in order to hold a carrier accountable. The consignor must file a claim for damages for uninsured shipments that are shipped by air or sea within two years after the shipment. The applicable time period for vehicle transportation is only one year.   The consignor must first hold the carrier accountable if the consignment was insured before contacting the insurance provider to submit a claim. Each insurance coverage has a different time limit for filing claims. The insurance provider will refund the entire amount based on the business invoice if the claim is accepted. If there isn't a commercial invoice, the price will be based on market value.  

Generally speaking, most carriers and customers manage to resolve things without too many problems. However, there can sometimes be conflicting opinions about an incident.